Terms & Conditions

Penrith Mini Bus knows it’s a big deal when it comes to having fun.
But we do need to have a few terms and conditions that allow the fun to continue and ensures fun, enjoyment and safety for present and future passengers and the protection of our fleet of buses & coaches.

We make every effort to ensure that our buses arrive on time every time. But traffic conditions and unforeseen problems may sometimes occur. We shall not be held responsible or liable for any delays, flight changes, or problems that may occur, which is beyond our control.

General Terms and Conditions

• Seat belts must be worn in all buses.
• All passengers must stay seated when the vehicle is moving
• NO SMOKING is allowed on any of our buses at any time. (The act of smoking on our buses will forfeit any bonds).
• At no time at all should any passenger throw objects out of the windows or have any part of there body outside the vehicle while the vehicle is on route.
• A lost and found register is kept at Penrith Mini Bus Services, and all buses are checked daily
• Any actions deemed threatening or dangerous by our driver or other passengers could see the person /s responsible removed from the bus and / or reported to the authorities.
• Quotes given that require out sourcing of larger buses can only be held for 24hrs, after which time the size bus required may no longer be available. Please be advised that on certain occasions Penrith Mini Bus may sub-contract jobs to other companies or operate their vehicles, when unforseen events happen.
• All Credit Cards transactions incur a 2.0% Admin processing fee to cover admin costs
• Quotes are valid for 28 days from date of issue.

Payment terms and conditions:

Airport & Cruise Transfers Services:

• Payment is required in cash on day of travel or you can give 3 working days’ notice to arrange to pay the full fare payable via credit card. Please keep in mind there is a 2.0% admin processing fee on all card transactions. For Airport & Cruise Transfers the full return fare must be paid on the forward journey. We no longer accept individual fares. For safety reasons our vehicles do not have eftpos facilities and our drivers do not carry change. Please allow for this before you travel with us.
• Direct deposit transactions must be completed at least three working days prior to event. These payments must be made using the Reference supplied in your confirmation email.
• American Express, Diner, MasterCard and Visa accepted 3 working days prior to event.

Chartered Services:

• A valid credit card number is required at the time of booking. This confirms your booking and acts as the bond. Any damage or cleaning costs will be debited from the card supplied.
• All repairs required due to damage by any person to the vehicle will be debited from the credit card supplied, without notice. You will be responsible for damage cause by anyone on the bus.
• A fee of 100% is debited from the card if the booking is cancelled less than 48 hours from the charter time or Special Occasions.
• Payment is required in cash on the day of charter. (EFT and credit card payments must be arranged 3 working days prior).
• All credit card transactions incur a 2.0% Admin processing fee.
• Additional drop off locations must be pre-arranged with the office & charges apply
• Cleaning fees are: Vomit $500.00, General cleaning of excessive spilt drinks, chips, rubbish etc. $100.00 if professional cleaning of upholstery is required.
• A fee of 50% is debited from the card if the booking is cancelled less than 14 days from the charter date for Buses and 30 days for Coaches

Cancellation Policy Airport & Cruise Transfers

Penrith Mini Bus Services request that booking cancellations be received by email or SMS no less than 48 hours prior to scheduled pick-up time. If cancellation is less than these time frames a 100% cancellation fee of the price already quoted and agreed will be payable via non-refundable credit card payment.

If no cancellation is received, the passenger is a NO SHOW and a driver has been dispatched for the pickup then full payment is due and will not be refunded.

Cancellation Policy Charters & Transfers

A fee of 50% is debited from the card if the booking is cancelled less than 14 days from the charter date for Buses and 30 days for Coaches